Terms of Service
Welcome to Goods Groves. By accessing or using https://goodsgroves.com, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase or using our website.
About Goods Groves
Goods Groves was founded on March 10, 2022, in Bangladesh with a mission to provide customers with high-quality handmade polymer clay earrings. All products are handcrafted in our Dhaka studio and shipped directly to the USA. We are committed to delivering exceptional products, reliable service, and a safe online shopping experience.
Use of Our Website
By using this website, you agree to:
- Use our content, services, and products for lawful purposes only.
- Provide accurate and complete information when placing an order or creating an account.
- Respect intellectual property rights, including content, images, and product designs displayed on our site.
Goods Groves reserves the right to modify, suspend, or discontinue any aspect of the website at any time without prior notice.
Product Information
Goods Groves specializes in handmade polymer clay earrings. Please note:
- Each product is handcrafted, so slight variations in color, shape, or size may occur.
- We strive to display products accurately, but the actual product may vary slightly from images due to photography, lighting, or screen settings.
- All products are intended for personal use or gifting purposes.
Orders, Payment, and Pricing
- Order Cut-off Time: Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time on business days are processed the same day. Orders placed after this time will be processed the next business day.
- Payment Methods: We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Wallets, Apple Pay, and Google Pay. All payment options are processed securely on our checkout page.
- Pricing: All prices are listed in USD and are subject to change without notice. Goods Groves is not responsible for typographical errors or price discrepancies.
Shipping and Delivery
Goods Groves ships all products from Bangladesh to the USA.
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 7–14 business days (Mon–Fri)
- Estimated Delivery: 8–16 business days based on customer location
- Shipping Fees: All orders are shipped free of charge
Please note that delivery times are estimated and may vary due to carrier delays, customs inspections, or unforeseen circumstances.
Returns, Exchanges, and Refunds
Goods Groves offers a 30-day return policy for both defective and non-defective products:
- Products must be new and unused for exchanges or returns.
- Refunds are processed within 5 business days after receiving the returned item.
- Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
- No restocking fees are applied.
For assistance with returns or exchanges, please contact our support team at support@goodsgroves.com or +880 1796-329018.
Intellectual Property
All content, logos, images, and product designs on this website are the property of Goods Groves or its licensors. Unauthorized use, reproduction, or distribution of any content from this site is prohibited.
Limitation of Liability
Goods Groves is not liable for:
- Indirect, incidental, or consequential damages arising from the use of our website or products.
- Delays or failures caused by shipping carriers or customs processes.
- Any issues resulting from improper use or care of products.
Our liability for any claim is limited to the purchase price of the product in question.
Governing Law
These Terms of Service are governed by the laws of Bangladesh. Any disputes arising from the use of this website or purchase of our products will be subject to the exclusive jurisdiction of the courts in Bangladesh.
Contact Information
For any questions or concerns regarding these Terms of Service, please contact us:
- Email: support@goodsgroves.com
- Phone: +880 1796-329018
- Address: House#06, Level#02 Road-1/A, Sector#09, Dhaka 1230