Privacy Policy
Welcome to Goods Groves. Protecting your privacy is a priority for us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make purchases on our website, https://goodsgroves.com. By using our website, you agree to the practices outlined in this policy.
About Goods Groves
Goods Groves was founded on March 10, 2022, in Bangladesh with the mission of providing customers around the world with high-quality handmade polymer clay earrings. Our products are carefully crafted in our Dhaka studio and shipped directly to the USA. We are committed to delivering a safe and secure shopping experience for all customers.
Information We Collect
When you visit or interact with our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses, and payment information provided during checkout.
- Transactional Information: Details of the products you purchase, including order history and returns.
- Technical Information: IP address, browser type, device information, and website activity to improve user experience.
We collect this information only to provide, maintain, and improve our services, process orders, and communicate with you regarding your purchases.
How We Use Your Information
We use the information we collect for purposes including but not limited to:
- Order Processing and Delivery: Ensuring that your handmade polymer clay earrings are delivered safely and on time.
- Customer Service: Responding to inquiries, processing returns and exchanges, and providing support.
- Payment Processing: Completing transactions securely using our supported payment methods including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and digital wallets.
- Improving Our Website: Analyzing visitor behavior to enhance user experience and optimize website functionality.
- Marketing Communication: With your consent, sending promotional emails or updates about new products, sales, or special offers.
Data Sharing and Security
Goods Groves does not sell, trade, or rent your personal information to third parties. Your data may be shared only with trusted service providers for purposes such as payment processing, order fulfillment, and shipping.
We implement industry-standard security measures to protect your information, including secure servers and encryption. However, no method of transmission over the internet can be guaranteed to be 100% secure.
Cookies and Tracking
Our website may use cookies and tracking technologies to enhance your browsing experience, remember preferences, and analyze website traffic. Cookies help us improve functionality and provide a more personalized shopping experience. You can choose to disable cookies in your browser, though some website features may not function correctly.
Your Rights
As a customer, you have the right to:
- Access and review the personal information we hold about you.
- Request corrections or updates to your personal information.
- Request deletion of your personal data, subject to legal or contractual obligations.
To exercise these rights, contact us at support@goodsgroves.com or +880 1796-329018.
Returns, Exchanges, and Refunds
Goods Groves accepts returns and exchanges for both defective and non-defective products within 30 days of delivery. Refunds are processed within 5 business days. Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
Contact Us
If you have questions about this Privacy Policy or how your personal information is used, please contact us:
- Email: support@goodsgroves.com
- Phone: +880 1796-329018
- Address: House#06, Level#02 Road-1/A, Sector#09, Dhaka 1230