Shipping Policy

At Goods Groves, we are committed to delivering your handmade polymer clay earrings safely and efficiently. This Shipping Policy outlines our shipping practices, estimated delivery times, and other important details to ensure a smooth shopping experience.

About Goods Groves

Founded on March 10, 2022, in Bangladesh, Goods Groves is dedicated to crafting high-quality handmade polymer clay earrings and providing customers worldwide with a reliable and professional online shopping experience. All products are handmade in our Dhaka studio and shipped directly to the USA.

Order Processing

  • Order Cut-off Time: Orders placed by 5:00 PM (GMT-05:00) Eastern Standard Time (New York) on business days (Mon–Fri) are processed the same day. Orders received after this cut-off will be processed the following business day.
  • Handling Time: 1–2 business days (Mon–Fri)

Once your order is processed, you will receive a confirmation email with shipping details and tracking information (if applicable).

Shipping Methods and Delivery Time

Goods Groves ships directly from Bangladesh to the USA with free standard shipping for all orders.

  • Estimated Transit Time: 7–14 business days (Mon–Fri)
  • Total Estimated Delivery: 8–16 business days, depending on your location

Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs inspections, or unforeseen circumstances.

Shipping Costs

  • All standard shipments to the USA are free of charge.
  • Expedited or special shipping options may be introduced in the future and will be clearly stated at checkout.

Order Tracking

Once your order is shipped, you will receive an email with tracking information (if available). Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

International Shipping

Currently, Goods Groves focuses on shipping directly to the USA. International shipping options may be made available in the future. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.

Shipping Issues

If your order is lost, damaged, or delayed, please contact our support team immediately:

Our team will work with you to resolve the issue as quickly as possible.

Returns and Exchanges

Goods Groves accepts returns and exchanges for both defective and non-defective products within 30 days of delivery:

  • Items must be in new condition for returns or exchanges.
  • Refunds are processed within 5 business days.
  • Customers are responsible for return shipping unless the product was defective or damaged upon arrival.

Contact Us

For questions about shipping, tracking, or delivery, please reach out to us:

  • Email: support@goodsgroves.com
  • Phone: ‪+880 1796-329018
  • Address: House#06, Level#02 Road-1/A, Sector#09, Dhaka 1230