Refund & Return Policy

At Goods Groves, we are committed to ensuring your satisfaction with every purchase of our handmade polymer clay earrings. This Refund & Return Policy explains how we handle returns, exchanges, and refunds to provide a smooth and reliable shopping experience.

About Goods Groves

Founded on March 10, 2022, in Bangladesh, Goods Groves specializes in creating high-quality handmade polymer clay earrings. Our products are handcrafted in our Dhaka studio and shipped directly to customers in the USA. We pride ourselves on offering exceptional customer service, reliable shipping, and a hassle-free returns process.

Returns

Goods Groves accepts returns for both defective and non-defective products under the following conditions:

  • Products must be in new and unused condition.
  • Returns must be initiated within 30 days of delivery.
  • Returned items should be shipped via mail to the address provided by our support team.
  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

To initiate a return, please contact our support team at support@goodsgroves.com or +880 1796-329018 for instructions and a return authorization.

Exchanges

  • Exchanges are accepted for new and unused items.
  • To request an exchange, contact our support team with details of the item you wish to exchange and the replacement item.
  • Any difference in cost between exchanged items will be handled through a secure payment adjustment.

Refunds

  • Refunds are processed within 5 business days after we receive the returned item.
  • Refunds will be issued using the same payment method used during the original purchase unless otherwise agreed.
  • Customers will be notified via email once the refund is processed.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Items that have been worn, altered, or damaged after delivery
  • Custom or personalized orders unless defective

Shipping of Returned Items

  • All returned items must be securely packaged to prevent damage during transit.
  • Goods Groves is not responsible for items lost or damaged during return shipping. We recommend using tracked or insured shipping methods.

Customer Support

If you have questions or need assistance with returns, exchanges, or refunds, please contact us:

  • Email: support@goodsgroves.com
  • Phone: ‪+880 1796-329018
  • Address: House#06, Level#02 Road-1/A, Sector#09, Dhaka 1230